How to Redownload Your Products - Find your Activation ID

Products can be redownloaded at any time by following the procedure below:
  1. Go to
  2. Enter your email and password. If this is the first time visiting the new store you will be needing to reset your password following the instructions.
  3. Click on Orders
  4. Find the appropriate order number and click on it (Please note that the order numbers on the new store have been changed. If your product was bough at the old store a new order ID has been assigned.)
  5. On the following page, there will be a download product button along side with the Activation ID for your order if there was one assigned.
  6. Click the Download Product and on the new window the opens press Sent Authentication Code
  7. Do not close the window and enter the Authentication Code when received at your email
  8. The download should start.
Please note if you are missing the Download Product button or your download does not start after enter the authentication code you need to check your browser settings. You should allow pop ups at your browser from

If you are using Kaspersky Antivirus and you do not see the Download Product Button please switch off the processing of data traffic in Kaspersky properties. This should solve the issue