SP1c download links

Thu, 29 Mar 2012 21:37:00 GMT

http://support.precisionmanuals.com/News/24/sp1c-download-links.aspx Thu, 29 Mar 2012 21:37:00 GMT newsitem24 We are temporarily unable to update our main website - if you're looking for the NGX SP1c patch version download links, here they are:

NGX 800/900 SP1c

NGX 600/700 SP1c

Download Service Interruption: Resolved

Sat, 11 Feb 2012 18:45:00 GMT

Beginning at approximately 1230z/11FEB12, we experienced a service outage that negatively impacted customer downloads.

The issue has been resolved and customer download links should be working normally again.

We apologize for the inconvenience.

Scheduled Down-Time: 08FEB12

Wed, 08 Feb 2012 05:28:56 GMT

PMDG is in the process of upgrading some of the systems that run our operations behind the scenes.

These upgrades will require that we bring down various systems at times during the day on 08FEB12. These outages will cover a period of approximately 4hrs, beginning at 1700Z and ending around 2100Z.

Affected systems include:

- eCommerce
- Activation and licensing
- Technical Support

We apologize for any inconvenience these outages may cause!

AT&T, Bell South and SBC Global blocking email traffic

Fri, 20 Jan 2012 20:39:27 GMT

It has come to our attention that AT&T, as well as their subsidiary entities, Bell South and SBC Global are blocking traffic from the @PrecisionManauls.com domain, negatively impacting customers located on those networks.

We have been in contact with AT&T on this issue and it appears that the problem stems from PMDG's use of Constant Contact email marketing services to keep our NGX customers appraised of updates and changes to the NGX product line in late December.

Constant Contact is a legitimate email marketing system that places a high requirement on service users to conduct only legitimate email marketing and PMDG is well within compliance in that regard. While AT&T has elected to take issue with the use of Constant Contact to communicate with our customers, it should be noted that the generally accepted SPAM black-list providers show PMDG's email reputation as being untarnished.

We have contacted AT&T through their established systems in order to have this problem resolved, but unlike most other network providers, AT&T hides this process behind a slow, convoluted and time consuming process that is indicative of a lack of interest in resolving conflicts with legitimate users of their systems.

We have filed numerous complaints with AT&T to resolve the issue, but each one is met with a reply-back indicating that we should be contacted in 10-20 business days. (AT&T is listed as being one of the ten most hated companies in America, and we are not left wondering how or why...)

Until this is resolved, we recommend that AT&T, Bell South and SBC Global customers create a temporary email address using one of the non-network centric systems such as hotmail, Gmail or Yahoo.

Technical Support Closed for New Year Holiday

Sun, 01 Jan 2012 02:52:21 GMT

Our technical support team will not be working on 01JAN and 02JAN in observance of the New Year.

Technical Support will return to normal operations on 03JAN12 at approximately 0900/PDT (1700Z).

Thank you for your patience, and we wish you a happy new year!

PMDG Support Holiday Schedule (Closed Mon/Tue, but back to business Tuesday!)

Sun, 25 Dec 2011 06:16:02 GMT

In observance of the Christmas holiday, PMDG's Technical Support team will be unavailable on 25/26DEC11.

We wish you a Merry Christmas, and we'll see you upon our return on Tuesday, 27DEC11!

PMDG 737NGX Backup CD Production/Shipping Schedule

Sun, 25 Dec 2011 06:04:00 GMT

Production of the PMDG 737NGX Backup CD is scheduled for the second week of January, with shipping taking place shortly there-after!

We have held off on entering production in order to ensure that we capture all changes that we intend to make as part of the SP1 update cycle. This will give purchasers of the backup CD the most up-to-date version possible, which will make it much easier to reinstall when necessary!

You will receive a shipment email when the CDs go out by post.

PMDG 737-600/700 Expansion Released

Sat, 29 Oct 2011 03:21:00 GMT

Tonight we have released both the SERVICE PACK 1 for the PMDG 737NGX series of products, as well as the PMDG 737-600/700 Expansion Pack.

The PMDG 737-600/700 Expansion will bring the short-bodied 737NG variants to life with a level of detail and realism not yet seen in the desktop simulation environment.

Each of the three airplanes has been modeled in exquisite detail and married to a flight model that matches the performance of the airplane. Over powered by any measure, the 737-600 and 737-700 variants will give you a completely different appreciation for the agility and stability of Boeing's short haul airliner!

You can purchase this wonderful new NGX product expansion in the PMDG eCommerce store!

PMDG 737NGX Service Pack && 737-600/700 Expansion

Sat, 03 Sep 2011 08:55:31 GMT

Today we have announced that s Service Pack for the PMDG 737-800/900 NGX Base Package is in the works. Anticipated release for this SP is 23SEP11, but that date is subject to change.

The primary focus of this SP is to bring in some changes to the activation behavior in order to eliminate a problem that some customers have reported, as well as to improve the stability of the product with various fixes, updates and corrections to items hat have been reported to us since the product released on 03AUG11.

In addition, the PMDG 737-600/700 NGX Expansion Pack will be released at approximately the same time.

*Note: All dates are subject to change without notice.

PMDG 737NGX Post Release Support Status

Sat, 06 Aug 2011 06:43:00 GMT

Customers with account/download issues should be mostly resolved and those with deeper technical/activation issues are now being addressed by the team. If you have an open ticket, one of us will get back to you shortly. If you have an issue that requires assistance, please open a ticket and we will be happy to help!

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