Download Service Interruption: ResolvedBeginning at approximately 1230z/11FEB12, we experienced a service outage that negatively impacted customer downloads. The issue has been resolved and customer download links should be working normally again. We apologize for the inconvenience.
Saturday, February 11, 2012 12:45 PM
Scheduled Down-Time: 08FEB12PMDG is in the process of upgrading some of the systems that run our operations behind the scenes. These upgrades will require that we bring down various systems at times during the day on 08FEB12. These outages will cover a period of approximately 4hrs, beginning at 1700Z and ending around 2100Z. Affected systems include: - eCommerce - Activation and licensing - Technical Support We apologize for any inconvenience these outages may cause!
Tuesday, February 07, 2012 11:28 PM
AT&T, Bell South and SBC Global blocking email trafficIt has come to our attention that AT&T, as well as their subsidiary entities, Bell South and SBC Global are blocking traffic from the @PrecisionManauls.com domain, negatively impacting customers located on those networks. We have been in contact with AT&T on this issue and it appears that the problem stems from PMDG's use of Constant Contact email marketing services to keep our NGX customers appraised of updates and changes to the NGX product line in late December. Constant Contact is a legiti...
Friday, January 20, 2012 2:39 PM
Technical Support Closed for New Year HolidayOur technical support team will not be working on 01JAN and 02JAN in observance of the New Year. Technical Support will return to normal operations on 03JAN12 at approximately 0900/PDT (1700Z). Thank you for your patience, and we wish you a happy new year!
Saturday, December 31, 2011 8:52 PM
PMDG 737NGX Backup CD Production/Shipping ScheduleProduction of the PMDG 737NGX Backup CD is scheduled for the second week of January, with shipping taking place shortly there-after! We have held off on entering production in order to ensure that we capture all changes that we intend to make as part of the SP1 update cycle. This will give purchasers of the backup CD the most up-to-date version possible, which will make it much easier to reinstall when necessary! You will receive a shipment email when the CDs go out by post.
Sunday, December 25, 2011 12:04 AM
PMDG 737-600/700 Expansion ReleasedTonight we have released both the SERVICE PACK 1 for the PMDG 737NGX series of products, as well as the PMDG 737-600/700 Expansion Pack. The PMDG 737-600/700 Expansion will bring the short-bodied 737NG variants to life with a level of detail and realism not yet seen in the desktop simulation environment. Each of the three airplanes has been modeled in exquisite detail and married to a flight model that matches the performance of the airplane. Over powered by any measure, the 737-600 and 737-7...
Friday, October 28, 2011 10:21 PM
PMDG 737NGX Service Pack && 737-600/700 ExpansionToday we have announced that s Service Pack for the PMDG 737-800/900 NGX Base Package is in the works. Anticipated release for this SP is 23SEP11, but that date is subject to change. The primary focus of this SP is to bring in some changes to the activation behavior in order to eliminate a problem that some customers have reported, as well as to improve the stability of the product with various fixes, updates and corrections to items hat have been reported to us since the product released on 0...
Saturday, September 03, 2011 3:55 AM
PMDG 737NGX Post Release Support StatusCustomers with account/download issues should be mostly resolved and those with deeper technical/activation issues are now being addressed by the team. If you have an open ticket, one of us will get back to you shortly. If you have an issue that requires assistance, please open a ticket and we will be happy to help!
Saturday, August 06, 2011 1:43 AM